Customer Support

Need help with your theme? We're here to help.

Email Support For Customers

Customers who purchase a theme from get access to email support.  In order to access email customer support, you must first log into your account, then go to the Email Support area.

Pre-Purchase Questions

Have a question before making a purchase?  Use our general contact form to get in touch with us.

Support Policy

We provide customer support via the email form found within your customer account, or by emailing us here.

Customer support is intended for technical assistance in using our themes as they exist on a fresh installation of WordPress, before any customizations you make to the theme. We do not provide support for using WordPress itself, or any 3rd party plugins you wish to use with your theme.

We do our best to respond to all support questions within two business days. We provide support on Monday through Friday, between the hours of 9:00am and 6:00pm EST (GMT -5).

From The Blog

A Humbling Testimonial for ThemeJam

A Humbling Testimonial for ThemeJam

We don't post very often on this blog these days. Maybe it's because we're...
Read More »

Clean Slate v2.0!  (and an awesome new mini-site!)

Clean Slate v2.0! (and an awesome new mini-site!)

We're super excited to announce the release of version 2.0 of our signature WordPress theme,...
Read More »

“Launch” has… Launched!

“Launch” has… Launched!

We’ve just released our eighth WordPress theme titled, “Launch“! This time around, we’ve focused on...
Read More »

Latest Tweets