Email Support For Customers
Customers who purchase a theme from themejam.com get access to email support. In order to access email customer support, you must first log into your account, then go to the Email Support area.
Have a question before making a purchase? Use our general contact form to get in touch with us.
We provide customer support via the email form found within your customer account, or by emailing us here.
Customer support is intended for technical assistance in using our themes as they exist on a fresh installation of WordPress, before any customizations you make to the theme. We do not provide support for using WordPress itself, or any 3rd party plugins you wish to use with your theme.
We do our best to respond to all support questions within two business days. We provide support on Monday through Friday, between the hours of 9:00am and 6:00pm EST (GMT -5).