Frequently Asked Questions

More Questions, More answers.


How does the purchase process work?

Click “Purchase” to add a product to your cart and checkout.  During checkout, you will be asked to create an account (required for you to access support and theme updates later).  Fill out the registration form, then click the “Purchase” button to complete your purchase via PayPal (you will be directed to to complete your purchase).

How long does it take to receive my theme download?

The automated email containing your download link should arrive within moments of your transaction.  Contact if you have problems accessing your download.

Do I need to have a PayPal account to purchase?

No PayPal account is necessary.  During the PayPal checkout process, you can choose to check out without logging into PayPal.

Themes and Usage

How many websites can I install my purchased theme on?

As many as you wish!  All of our themes and templates can be deployed on as many websites as you want.  You can even use ThemeJam themes for your client’s websites.

If I purchase a theme, will I have access to future updates to that theme?

Yes.  All future updates of any given theme will be available for re-download to all customers who have purchased that theme.  To download the latest version of your theme, log into your account.

Customer Support

How long will my customer support access last?

We provide support for the lifetime of the theme (until we retire it from

I made a purchase prior to July 2012.  How do I access my account?

In July 2012, we overhauled our customer accounts and support systems.  If you purchased a theme from us prior to July 2012, we automatically created a new account for you and emailed you your new account login information to the email address we have on record for you.  Moving forward, you will need to log into this account to access theme udpates and Email Support.

I sent you a question but haven’t heard back.  Why not?

In order to access Email Support, you must log into your account (which you created at the time of purchase), then click “Email Support” to email us your question.  We do our best to respond to these requests within two business days.

If you send us a question via our general contact form, or any other way, we will not respond.

Does customer support include help with theme customizations?

Customer support is provided for technical assistance with your theme.  This includes things like installing/activating your theme, configuring the options, etc.  Generally speaking, we don’t provide support for customizing your theme (modifying code, changes to the design, etc.).  We do not support 3rd party plugins or add-ons.

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