Frequently Asked Questions

Purchasing

• How does the purchase process work?
• How long does it take to receive my theme download?
• Do I need to have a PayPal account to purchase?
• How do I add multiple items to my cart before checking out?
• How do I redeem the Buy 1, Get 1 50% off discount?

Themes and usage

• How many websites/domains can I install my theme on?
• If I purchase a theme, will I have access to future updates to that theme?
• I need web hosting for my WordPress website.  Can you recommend a web host?
• Which email services can I use ThemeJam Email Templates with?

Customer Support

• How long will my support forum access last?
• I purchased a theme, but I can’t access the support forum.  What do I do?
• Does customer support include help with theme customizations?
• Can I hire you to customize my theme?
• I’d like to offer feedback or inquire about something. How do I get in touch?

Purchasing

How does the purchase process work?

Click “Purchase” to add a product to your cart.  Choose to check out with PayPal or Google Checkout.  Once the payment transaction is complete, you will receive an email containing a link to download your theme.  This download link will be active for 48 hours after the completion of your transaction.

How long does it take to receive my theme download?

The automated email containing your download link should arrive within moments of your transaction.  However, this email may take up to 24 hours.  Contact brian@themejam.com if you have problems accessing your download.

Do I need to have a PayPal account to purchase?

No PayPal account is necessary.  During the PayPal checkout process, you can choose to check out without logging into PayPal.

How do I add multiple items to my cart before checking out?

Click the “Purchase” button on any theme or template.  Then click “Go Back” to continue shopping.  Click “Purchase” on another product, and the cart will reflect both products in your cart.

How do I redeem the Buy 1, Get 1 for 50% discount?

This permanent discount is automatically applied when you add 2 WordPress themes or 2 Deluxe Theme Packs to your cart.

Themes and Usage

How many websites can I install my purchased theme on?

As many as you wish!  All of our themes and templates can be deployed on as many websites as you want.  You can even use ThemeJam themes for your client’s websites.

If I purchase a theme, will I have access to future updates to that theme?

Yes.  All future updates of any given theme will be available for re-download to all customers who have purchased that theme.  When the theme you purchased is updated, you will receive an email containing a link to download the latest version of your theme.

I need web hosting for my WordPress website.  Can you recommend a web host?

We highly recommend DreamHost for web hosting.  They specialize in WordPress hosting, offer unlimited disk space and great customer support.

Which email services can I use ThemeJam Email Templates with?

Our email templates can be used with any of the popular email marketing services such as iContact, Constant Contact, MailChimp, AWeber, and others.  We highly recommend and use iContact for sending newsletters, managing subscribers and tracking results.

Customer Support

How long will my customer support forum access last?

All customers have lifetime, unlimited access to our support forum.  There is no expiration.

I purchased a theme, but I can’t access the support forum.  What do I do?

Check your email at the time of your purchase.  You will receive an email containing your forum username and password.  Use this to log into the support forum and browse/post customer support questions.

Does customer support include help with theme customizations?

Customer support is provided for technical assistance with your theme.  This includes things like installing/activating your theme, configuring the options, etc.  Generally speaking, we don’t provide support for customizing your theme (modifying code, changes to the design, etc.).  We do not support 3rd party plugins or add-ons.

Can I hire you to customize my theme?

Yes, we offer custom services for clients who wish to have their theme installed and customized for their specific needs.  Get in touch to discuss specifics and price.

I have additional questions. How do I get in touch?

Use the form on our contact page or send an email to brian@themejam.com.  You should receive a response within 1 business day.